COMMITMENT TO SAFETY
The health and safety of our audience, musicians and staff will continue to be our highest priority as we welcome audiences back to our live performances this season. We will continue to follow the latest guidelines from the Centers for Disease Control and Prevention and the Minnesota Department of Health, as well as local requirements in the cities in which we perform throughout the metro area. Read on to learn more about the steps we are taking to provide the safest possible concert experience this season.
We currently require all guests to present proof of either COVID-19 vaccination or a negative COVID-19 test result taken within 72 hours prior to attending an event. Proof of vaccination or a negative test result must be shown when entering the theater. In compliance with recent executive orders from the cities of Saint Paul and Minneapolis, negative COVID-19 test results must be from a medically supervised PCR or antigen test taken within 72 hours before the performance. Rapid home tests will not be accepted.
Starting February 1, vaccinated guests must also present proof of a booster shot. Vaccinated individuals who have not received a booster shot by February 1 will need to present a negative test result taken within 72 hours before a performance. This includes guests who are not yet eligible for the booster, including children younger than 12 years old. A child’s negative test result can be verified by an adult with a photo ID.
Proof of vaccination includes bringing a physical card, showing a digital photo of your vaccination card, or presenting digital immunization records such as through the Docket or Clear mobile apps.
Proof of a negative test result includes bringing a printed or digital copy of your test results.
Below are resources to schedule your vaccination or COVID-19 test:
• Schedule your free COVID-19 vaccination here.
• Request a copy of your Minnesota vaccination record here. Information about obtaining vaccination records from other states can be found here.
• Schedule a free COVID-19 test here.
Given the transmissibility of the Omicron variant, starting February 1 all guests and staff will be required to wear non-cloth masks — such as N95, KN95, KF94 and surgical masks — inside the venue during SPCO performances, except while actively eating or drinking in the lobby.
Capacity Limited to 50% to Allow for Distancing
Attendance will be limited to 50% of the venue capacity to allow for distancing, and to accommodate for distancing, some seating adjustments may be needed. We may open additional capacity if COVID conditions improve significantly.
Approximately one month before each concert, we will reseat subscribers, if needed, based on current safety guidelines, and then seats will be assigned for Concert Members and individual ticket buyers. We will do our best to accommodate seating preferences as closely as possible during this process. Tickets will be mailed a couple weeks before each concert after seating adjustments have been completed. If we are able to return to concerts at full capacity at any time this season, subscribers will then be guaranteed their regular subscription seats for the remainder of their concerts. To view a list of concerts for which you have tickets, login to your account and go to Events and Tickets.
Ventilation Enhancements and Cleaning Practices
In preparation for welcoming audiences back into the building as safely as possible, the Ordway has upgraded its HVAC system to increase the flow of outside air and has installed high-efficiency MERV 13 air filters, per CDC guidance. It has also implemented enhanced cleaning practices throughout the building. The SPCO does not control ventilation or cleaning practices at venues outside of the Ordway. Please visit each venue’s website to learn about the steps they are taking to mitigate COVID transmission in their facilities.
To prevent crowds from gathering in restrooms, lobbies or concession lines, concerts will be 60-75 minutes long without intermission.
We ask that guests stay home if they are sick, if they are exposed to COVID-19, or if they do not meet the vaccination or testing requirements. Please contact the Ticket Office to transfer your tickets to another performance, bank your tickets in your account for later use, donate your tickets or request a refund. The Ticket Office can be reached by phone Monday through Friday 12pm–5pm and Saturdays 11am–3pm at 651.291.1144 or by email at email@example.com.
Watch Concerts from anywhere via our free online Concert Library
We’re excited to welcome audiences back to our live performances, but know that many in our community may not feel comfortable attending concerts in person. Those who are not comfortable or not able to attend in person can watch SPCO concerts streamed live from the Ordway Concert Hall throughout the season. We will broadcast at least seven live performances, with hopes of securing funding for an additional seven live broadcasts, for a total of 14 livestreams in the coming season. We will continue to add new on-demand content to the library, as well, and all Concert Library content will continue to be available to our community completely free of charge.
We will continue to monitor the COVID situation and will communicate about any changes to our safety measures with as much advance notice as possible. All ticket holders will be notified of current safety protocols via email prior to each concert. Please contact our Ticket Office at 651.291.1144 or firstname.lastname@example.org with any questions.
Why is the SPCO updating its COVID-19 safety policies now?
This new policy follows current recommendations from public health experts, including the Minnesota Department of Health and the Centers for Disease Control and Prevention. These agencies advise that Minnesotans ages 12 and older receive a booster shot.
Are other venues implementing similar protocols?
Yes. Venues large and small across the United States continue to reevaluate their COVID-19 safety policies and revise them based on recommendations from public health experts.
Are boosters required for AstraZeneca vaccines?
The Centers for Disease Control and Prevention (CDC) has not yet released booster guidelines for the AstraZeneca vaccine or other vaccines beyond the three previously mentioned. Once guidelines have been announced, the SPCO will adjust its policy regarding other vaccines accordingly.
Are masks still required?
Yes, masks are still required at the SPCO performances except while actively eating or drinking in the lobbies. The SPCO has updated its mask policy, requiring guests to wear non-cloth masks such as N95, KN95, KF94 or surgical masks starting February 1.
Are those who are not eligible for the booster, including those under the age of 12, able to attend performances?
People who are not yet eligible for the booster, including children younger than 12 years old, must present proof of a negative COVID-19 test result taken within 72 hours before the event in order to attend a performance. A child’s negative test result can be verified by an adult with a photo ID. In compliance with recent executive orders from the cities of Saint Paul and Minneapolis, negative COVID-19 test results must be from a medically supervised PCR or antigen test taken within 72 hours before the performance. Rapid home tests will not be accepted.
What forms of proof are accepted?
Accepted proof of vaccination includes your vaccination card, either the physical card or a digital photo of the card, or a printed or digital image of your vaccination record from your healthcare provider. The documentation must include your full name, the type of vaccination received and the date each shot was administered. Accepted proof of a negative test result includes a printed or digital copy of your test results showing your full name, the date the test was administered and the negative result. In compliance with recent executive orders from the cities of Saint Paul and Minneapolis, negative COVID-19 test results must be from a medically supervised PCR or antigen test taken within 72 hours before the performance. Rapid home tests will not be accepted. The name on your vaccination documentation or test result must match the name on your ID.
Where does this policy apply?
This policy applies to all events inside of the Ordway and to all SPCO events at our Neighborhood Series venues.
Will food and beverages be available for purchase?
Food and beverages will be available for purchase before SPCO performances at the Ordway and must be consumed in the lobby. Food and beverages will not be available for purchase at any other SPCO venues and no outside beverages will be allowed in any of our venues.
How will staff approach guests who may disagree with safety policies?
Staff will be trained to work with guests who may question policies. Staff will listen, offer options and seek resolution while keeping in mind the ultimate goal of protecting the health and safety of all guests and staff.
Where can I get more information regarding COVID-19 vaccination?
If you are not currently vaccinated, you can find out when, where, and how to get a free COVID-19 vaccine via Minnesota’s Vaccine Connector HERE.
Where can I get a COVID-19 test?
You can find a free testing location near you HERE.
What do I do if I lost my vaccination card?
You can request a copy of your Minnesota vaccination record HERE. For other states, you can find your Immunization Information Systems contact information HERE.
If there’s a spike in cases or another variant, will you consider closing again?
We will continue to follow the latest public safety guidelines. We will notify you if any changes take place.