COVID-19 vaccinations or negative test results as well as masks will be required to attend SPCO performances at the Ordway.

Safe Return Plan

COMMITMENT TO SAFETY
The health and safety of our audience, musicians and staff will continue to be our highest priority as we welcome audiences back to our live performances this season. We will continue to follow the latest guidelines from the Centers for Disease Control and Prevention and the Minnesota Department of Health, as well as local requirements in the cities in which we perform throughout the metro area. Read on to learn more about the steps we are taking to provide the safest possible concert experience this season.  

Vaccination Policy
In light of the highly transmissible Delta variant and increasing case numbers in Minnesota, we require all guests to present proof of either full COVID-19 vaccination or a negative COVID-19 test result taken within 72 hours prior to attending an event.

Being fully vaccinated means completing your final dose of a COVID-19 vaccine at least 14 days before the performance date. Proof of vaccination or a negative test result must be shown upon entrance. Accepted proof of vaccination includes your vaccination card, either the physical card or a digital photo of the card, or a printed or digital image of your vaccination record from your healthcare provider. The documentation must include your full name, the type of vaccination received and the date each shot was administered. Accepted proof of a negative test result includes a printed or digital copy of your test results showing your full name, the date the test was administered and the negative result. The name on your vaccination documentation or test result must match the name on your ID.

Below are resources to schedule your vaccination or COVID-19 test:
• Schedule your free COVID-19 vaccination here.
• Request a copy of your Minnesota vaccination record here. Information about obtaining vaccination records from other states can be found here.
• Schedule a free COVID-19 test here

Mask Policy
All guests and staff will be required to wear masks inside the venue during SPCO performances, except while eating or drinking. This follows the Centers for Disease Control and Prevention’s recent recommendation that everyone should wear a mask indoors regardless of vaccination status.

Capacity Limited to 50% to Allow for Distancing
Attendance will be limited to 50% of the venue capacity to allow for distancing, and to accommodate for distancing, some seating adjustments may be needed. We may open additional capacity if COVID conditions improve significantly.

Ticket Distribution
Approximately one month before each concert, we will reseat subscribers, if needed, based on current safety guidelines, and then seats will be assigned for Concert Members and individual ticket buyers. We will do our best to accommodate seating preferences as closely as possible during this process. Tickets will be mailed a couple weeks before each concert after seating adjustments have been completed. If we are able to return to concerts at full capacity at any time this season, subscribers will then be guaranteed their regular subscription seats for the remainder of their concerts. To view a list of concerts for which you have tickets, login to your account and go to Events and Tickets.

Ventilation Enhancements and Cleaning Practices
In preparation for welcoming audiences back into the building as safely as possible, the Ordway has upgraded its HVAC system to increase the flow of outside air and has installed high-efficiency MERV 13 air filters, per CDC guidance. It has also implemented enhanced cleaning practices throughout the building. The SPCO does not control ventilation or cleaning practices at venues outside of the Ordway. Please visit each venue’s website to learn about the steps they are taking to mitigate COVID transmission in their facilities.  

Concert Length
To prevent crowds from gathering in restrooms, lobbies or concession lines, concerts will be 60-75 minutes long without intermission. 

Guest responsibility
We ask that guests stay home if they are sick, if they are exposed to COVID-19, or if they do not meet the vaccination or testing requirements. Please contact the Ticket Office to transfer your tickets to another performance, bank your tickets in your account for later use, donate your tickets or request a refund. The Ticket Office can be reached by phone Monday through Friday 12pm–5pm and Saturdays 11am–3pm at 651.291.1144 or by email at tickets@spcomail.org.

Watch Concerts from anywhere via our free online Concert Library 
We’re excited to welcome audiences back to our live performances, but know that many in our community may not feel comfortable attending concerts in person. Those who are not comfortable or not able to attend in person can watch SPCO concerts streamed live from the Ordway Concert Hall throughout the season. We will broadcast at least seven live performances, with hopes of securing funding for an additional seven live broadcasts, for a total of 14 livestreams in the coming season. We will continue to add new on-demand content to the library, as well, and all Concert Library content will continue to be available to our community completely free of charge.  

We will continue to monitor the COVID situation and will communicate about any changes to our safety measures with as much advance notice as possible. All ticket holders will be notified of current safety protocols via email prior to each concert. Please contact our Ticket Office at 651.291.1144 or tickets@spcomail.org with any questions. 

FAQs
What forms of proof are accepted?
Accepted proof of vaccination includes your vaccination card, either the physical card or a digital photo of the card, or a printed or digital image of your vaccination record from your healthcare provider. The documentation must include your full name, the type of vaccination received and the date each shot was administered. Accepted proof of a negative test result includes a printed or digital copy of your test results showing your full name, the date the test was administered and the negative result. The name on your vaccination documentation or test result must match the name on your ID.

What if I am not vaccinated?
Those who are not vaccinated, including children under 12 who are not eligible for vaccination, can attend with proof of a recent negative COVID-19 test taken within 72 hours before attending an event.

Am I required to wear a mask?
Yes, masks are required for everyone inside of the venue, except while eating or drinking. This policy aligns with the Centers for Disease Control and Prevention’s recent recommendation that everyone should wear a mask indoors regardless of vaccination status.

Where does this policy apply?
This policy applies to all events inside of the Ordway and to all SPCO events at our Neighborhood Series venues.

Will food and beverages be available for purchase?
Food and beverages will not be available for purchase at SPCO performances. No outside beverages will be allowed in performance venues.

How will staff approach guests who may disagree with safety policies?
Staff will be trained to work with guests who may question policies. Staff will listen, offer options and seek resolution while keeping in mind the ultimate goal of protecting the health and safety of all guests and staff.

Where can I get more information regarding COVID-19 vaccination?
If you are not currently vaccinated, you can find out when, where, and how to get a free COVID-19 vaccine via Minnesota’s Vaccine Connector HERE.

Where can I get a COVID-19 test?
You can find a free testing location near you HERE.

What do I do if I lost my vaccination card?
You can request a copy of your Minnesota vaccination record HERE. For other states, you can find your Immunization Information Systems contact information HERE.

If there’s a spike in cases or another variant, will you consider closing again?
We will continue to follow the latest public safety guidelines. We will notify you if any changes take place.