Last Updated 9.23.2022
- The information that may be collected;
- How the information may be used;
- With whom the information may be shared;
- How you may update the information you provide to the SPCO;
- How you may contact the SPCO; and
- Your choices about the use and disclosure of your information.
INFORMATION WE COLLECT
In general, we collect only information that you voluntarily provide to us and do not require that you give information to see the public areas of our Site. We do collect network identifiers, such as your IP address, which, if you live outside the United States, may be considered personal information.
For some parts of our Site, you must provide information in order to use specific features, such as to purchase tickets, donate, or join our e-mail club. This information may include your name, address, e-mail address, phone number, credit card information, location via your IP address, device, and shopping history. If you do not wish to provide this information, we may not be able to give you the information or services you have requested.
If you purchase a product or service on our Site, we will collect payment card information, including your name and address, and your card’s expiration date and authentication code. The SPCO securely transmits this information to appropriate payment facilitators in accordance with applicable industry rules. Our Site may allow you to save your payment information. If you save this information, you will be able to add, delete, or modify it by calling the Ticket Office at 651-291-1144.
We also use technology to collect information, which may be linked to you personally. In particular, we use server logs that automatically record the date and time of your visit to the Site, the length of your visit, your browser, the IP address of your computer or mobile device, and what you view and stream.
Like most other websites, we use “cookies” on user devices to get information when your browser accesses the Site. A “cookie” is data stored on your computer or device that tracks non-personal information about you. You may modify your web browser’s settings to disable cookies or limit their use. If you disable or limit cookies, you still will be able to access the Site, but you may be unable to use all features. For further information, visit allaboutcookies.org.
If you access our Site with your mobile device, we may receive information about your location and device. This may depend on the permissions you have granted on your device and other factors. We encourage you to contact your device manufacturer for a better understanding and for detailed instructions on how to turn off any function.
From time to time, we may obtain personal and non-personal information about you from third parties. Such information may be utilized, analyzed, or compared with information that the SPCO has collected from you or that you have submitted to the Site. To the extent we obtain information from third parties, we assume they have lawfully obtained and provided the information. If any third party has unlawfully obtained or provided information, you understand, agree, and acknowledge that your sole legal remedy is against that third party and that you will not assert any cause of action, claim, or demand against the SPCO.
WHY WE COLLECT INFORMATION AND HOW WE USE IT
We collect information and data for various purposes. These include:
- To provide, improve, and maintain our Site and the services available on the Site;
- To notify you about changes to any of our services;
- To monitor and measure the usage of the Site;
- To create personalized-user experiences on our Site;
- To make our promotions more effective;
- To detect, prevent, and address technical issues with our Site;
- To allow you to participate with the interactive features of our Site; and
- To make special offers based on items that you have already purchased.
Whatever our purpose, we only process and share your information to the extent reasonably necessary or appropriate to satisfy your requests and further our legitimate business objectives.
We sometimes share information with third parties that provide us with services to support our operations, including telefunding, telemarketing, information technology, secure payment processing, fundraising and advertising. These third parties are required to protect your information and only use the information we share for our purposes. We will not, however, sell your information to any third party without giving to you prior written notice and an opportunity to opt-out.
More information on how third parties may utilize our data can be found here.
Occasionally, we trade our address lists with other nonprofit organizations. These list exchanges are intended to help arts and culture nonprofits reach new people who may be interested in their offerings and are offered only for one-time use. To ensure your privacy, third parties process these list exchanges and have access to your physical address for mailing purposes. The other nonprofit organizations do not have access to your information. E-mail addresses and phone numbers are not shared. You may opt out of these exchanges by contacting our Ticket Office at 651-291-1144.
The SPCO also may disclose or share your information to the extent permitted or required by law, when it believes in good faith it is necessary or appropriate for safety purposes or for legal reporting, or to protect or enforce any rights or rules. The SPCO may also disclose information to its auditors or legal advisors, to respond to subpoena or similar investigative demands, or otherwise to comply with applicable law.
The SPCO advertises in several different ways, including online through our Site or social media, and on other unaffiliated websites and applications. We use software from ad network providers, such as Facebook and Google, to measure actions and responses after our advertisements are viewed. This allows us to evaluate the success of our advertisements and promotions, and to make them more effective. These ads may be based on information collected by the SPCO or third parties, or based on your activities on the Site or third-party websites. You may opt out of these advertising networks by contacting our Ticket Office at 651-291-1144.
You may opt out of any or all methods of marketing and fundraising communication (telephone, e-mail, or postal mail) as well as list exchanges by contacting our Ticket Office at 651-291-1144. We will work to comply with your opt-out requests in a prompt manner. Please note that some requests may be received at a time when it is too late to stop a specific distribution project that is in process.
CONCERT LIBRARY ACCOUNT DELETION
You can delete your Concert Library user account at any time for any reason. Click “My Account” in the dropdown menu under your account name and click the “Delete My User Account” button. All data on the Concert Library system associated with that user account is immediately deleted, and the associated email address will be removed from the Concert Library mailing list. Please note that this cannot be undone.
LINKS TO OTHER WEBSITES
The Site may contain links to third-party websites, including nonprofits and other organizations. We are not responsible for the privacy practices, policies, or content of such websites or third parties. We encourage you to review the privacy policies or statements of every website that you visit.
We retain the data showing your usage of the Site for internal analysis purposes. This data is typically kept for a shorter duration, except when it is needed to support the security or functionality of our Site or the services we provide, or to fulfill any legal obligations.
The security of your information and data is important to us, but there is no guarantee that any electronic transmission of information is completely secure. The SPCO takes reasonable security measures to protect your information against unauthorized access, loss, alteration, or destruction. All computers that receive or store personal information are secured by firewalls and other security measures. Additionally, sensitive data such as credit card numbers are encrypted using certain technology (e.g., SSL), and other industry standard measures, to provide an additional level of security. Despite these measures, we cannot and do not promise or warrant that your information or data will remain secure.
The Site does not address anyone who is under the age of eighteen. The SPCO does not knowingly collect personal information of any anyone who is under the age of eighteen. If you are a parent or guardian, and you are aware that your child has provided any information to us, please contact us. If we become aware of any information collected from children without parental consent, we will take steps to remove such information from our servers.
VISITORS FROM OUTSIDE THE UNITED STATES OR MINNESOTA
Notwithstanding the foregoing, regardless of where information is processed, we use our commercially reasonable efforts to comply with certain legal frameworks relating to the transfer of any data.
Asian-Pacific Economic Cooperation Privacy Rules
To the extent applicable, we abide by the Asia-Pacific Economic Cooperation (“APEC”) Cross Border Privacy Rules System, which provides a framework for organizations to ensure protection of personal information transferred among participating APEC economies.
Special Notice to EU Residents
If you are a resident of the European Union, in certain circumstances, you are entitled to the following:
- The right of access. You have the right to request copies of your personal data. We reserve the right to charge a small fee for this service.
- The right to rectification. You have the right to request the correction of any information you believe is inaccurate or incomplete.
- The right to erasure. You have the right to request deletion of any of your personal data under certain conditions.
- The right to restrict processing. You have the right to request restriction of our processing of your personal data under certain conditions.
- The right to object to processing. You have the right to object to our processing of your personal data under certain circumstances.
- The right to data portability. You have the right to request transfer of the data that we have collected to another organization or directly to you under certain circumstances.
Special Notice to California Residents
The SPCO will not share any personal information about you with other companies if prohibited by applicable California law or to the extent your prior consent to share is required by applicable California law. California residents may request information about the disclosures of certain categories of personal information to third parties for direct marketing purposes. To be valid, requests must be submitted through the Contact Us form on the Site. We will provide a list of the categories of personal information disclosed for direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of the third parties, within thirty (30) days following receipt of your request.