Ticket Policies and FAQ

All programs and artists are subject to change without advance notice.


For resources and information on our safety protocols, please visit thespco.org/safety.

Keeping our audiences, artists, staff and community safe is vitally important to us. Thank you for doing your part — we are excited to see you back in our venues again in the 2022.23 season.


In an effort to make SPCO performances as accessible as possible to everyone in the Twin Cities community, especially young people, the SPCO announced in 2016 that children ages 6–17 can attend unlimited regular SPCO concerts free of charge! Learn more here.

Children are welcome at the SPCO! For the best concert experience, we recommend that families with children ages 3–6 attend our Start the Music! events and families with elementary-aged children check out our xplorchestra! events or Family Concerts.


Students with a valid student ID can attend unlimited regular SPCO concerts free of charge! With free tickets for students, we are expanding access to the arts for young people and making it easier than ever to experience SPCO concerts.

Students may sit in any price seat, at any regular concert for free. A valid student ID will be required to pick up your free tickets at will call the day of the concert.

Services for the Mobility, Hearing, and Visually Impaired

Find more information on our Accessibility/ADA Information page.

Mobility Impaired Services

A limited number of reserved parking spaces, entrance ramps, elevators, wheelchair locations and handicapped-accessible restrooms are available at all performance locations. Please indicate your accessibility needs when ordering tickets.

Hearing/Visually Impaired Services

Ordway and Ted Mann are equipped with infrared listening systems. Listening units are available at the Ordway’s First Aid Station and at the Ted Mann House Management Office. Large print programs are available at all performances upon request and Braille programs are available with one month advance notice from the date of the concert.

Unable to use your tickets?

Exchange your tickets before the start of the concert, subject to availability. Exchanges for non-season ticket holders are restricted to performances of the same concert and are subject to service fees. Can’t find a concert to exchange into? Return your tickets and receive a receipt for their value as a fully tax-deductible contribution. Simply return your tickets online or call 651.291.1144 to return them before the start of the concert.


If ticket holders have COVID-19 symptoms, test positive for COVID or are uncomfortable attending a performance, they can exchange their tickets for another performance, bank tickets in their account for later use, turn back their tickets as a tax-deductible contribution to the SPCO or request a refund, with no fees or penalties.

Personal Electronics

As a courtesy to the performers and your fellow concert attendees, we ask that all cell phones, pagers and electronic devices be silenced prior to performances. Cameras, recording equipment and large bags are not allowed at any of our locations.

Ticket Office

The Ticket Office will open 90 minutes prior to the start of the concert at most venues. The Ticket Office at Ted Mann Concert Hall opens 60 minutes prior to the start of the concert.

Late Arrivals

Performances always begin promptly as scheduled. If you are late, you will be seated at an appropriate point by one of our usher staff. Unfortunately, we are not able to offer refunds or price adjustments if you arrive late for a performance.

Cancellations & Postponements

In the event of dangerous weather conditions or COVID exposures among musicians and/or staff, performances may be postponed or canceled. Postponements and cancellations will be posted on the SPCO website and a message will be recorded on the Ticket Office voicemail at 651.291.1144. If a cancellation occurs, all ticket-holders will be contacted with further information about their ticketing options during the following week.

Concert Attire

Many first-time audience members have questions about what to wear to an SPCO concert. You’ll see a whole range of dress at our concerts — from jeans to formal attire — with most audience members falling somewhere in the middle. Whatever you choose to wear, we want you to be comfortable and enjoy the performance.