Ticket Policies and FAQ

All programs and artists are subject to change without advance notice.

Mobility Impaired Services

A limited number of reserved parking spaces, entrance ramps, elevators, wheelchair locations and handicapped-accessible restrooms are available at all performance locations. Please indicate your special needs when ordering tickets.

Hearing/Visually Impaired Services

Ordway and Ted Mann are equipped with infrared listening systems. Listening units are available at the Ordway First Aid Station and at the Ted Mann House Management Office. Large print programs are available at all performances upon request and Braille programs are available with one month advance notice from the date of the concert.

Unable to use your tickets?

Exchange your tickets up to two hours prior to the concert, subject to availability. Exchanges for non-season ticket holders are restricted to performances of the same concert and are subject to service fees. Can't find a concert to exchange into? Return your tickets and receive a receipt for their value as a fully tax-deductible contribution. Simply return your tickets online or call 651.291.1144 or return before the start of the concert.

Refunds

We regret that no refunds can be made. All ticket sales are final upon receipt of cash, check or authorized credit card number.

Personal Electronics

As a courtesy to the performers and your fellow concert attendees, we ask that all cellular phones, pagers and electronic devices be turned off prior to performances. Cameras, recording equipment and large bags are not allowed at any of our locations.

Children

Children are welcome at the SPCO! For the best concert experience, we recommend that families with children ages 3-6 attend our Start the Music! events and families with elementary-aged children check out our xplorchestra! events at The Music Room or Family Concerts at Ordway.

These programs are now free thanks to generous support from Target. Read more...

Are your kids ready for a regular SPCO concert? Children ages 6-17 can attend regular SPCO concerts with an adult for only $5 per child. (Maximum of two children's tickets per adult). All children must be accompanied by an adult and have a ticket to enter the hall. Simply call 651.291.1144 to purchase children’s tickets.

Children under age 6 are only admitted to our Start the Music!, xplorchestra! and Family concerts.

Box Office

The Box Office will open 90 minutes prior to the start of the concert at most venues. The Box Office at Ted Mann concert hall opens 60 minutes prior to the start of the concert.

Late Arrivals

Performances always begin promptly as scheduled. If you are late, you will be seated at an appropriate point by one of our usher staff. Unfortunately, we are not able to offer refunds or price adjustments if you arrive late for a performance.

Cancellations & Postponements

In the event of dangerous weather conditions, performances may be postponed or cancelled. Postponements and cancellations will be posted on the SPCO website and a message will be recorded on the Ticket Office voicemail at 651.291.1144. If a cancellation occurs, all ticket-holders will be contacted with further information about their ticketing options during the following week.

Concert Attire

Many first-time audience members have questions about what to wear to an SPCO concert. You’ll see a whole range of dress at our concerts – from jeans to formal attire – with most audience members falling somewhere in the middle. Whatever you choose to wear, we want you to be comfortable and enjoy the performance.